PT XL Axiata Tbk. is one of the major cellular providers in Indonesia. PT XL Axiata Tbk. is part of Axiata Group with Robi (Bangladesh), HELLO (Cambodia), Idea (India), MTCE (Iran), Celcom (Malaysia), Multinet (Pakistan), M1 (Singapore), Samart (Thailand) and Dialog (Sri Lanka), to advancing Asia. XL is now leading the industry as a cellular telecommunications provider with extensive coverage throughout Indonesia. It provides services for retail customers and offers business solutions for corporate customers, including voice, data and other value-added mobile telecommunications services.
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Specialist – CLM Planning
Responsibilities
- Define the extraction journey of every new TVS segment product, prior to the launch
- Review and enhance existing extraction framework and journey
- Analyze acquired subs in TVS segment and develop a strategic campaign to ensure campaign effectiveness
- Launch Campaign and engage with Customer Service for complaint handling management
- Plan an enhancement for automated campaign execution towards contextual marketing
- Create, plan and launch innovative program
Requirements
- Minimum S1 degree in IT/Finance/ Business
- 5 years experience in business analysis/customer lifecycle management
- Strong analytical & creative thinking
- Strong business acumen
- Strong financial & marketing awareness
- Convenient with complex business measurement
- Familiar with statistics
- Exposure in customer lifecycle areas would be beneficial
- Self starter and able to work independently
Analyst – Solution Delivery
Responsibilities
- Conduct comprehensive technical analysis and business approach of business owner requirements
- Provide technical solution to ensure the product performance
- Lead project implementation by coordinating cross functional teams
- Set up pre-launch activity, provide internal product launching and socialization
- Contribute initiatives and improvement programs
Requirements
Strata-1 in Technical/Science
Min 5 Years Working Experience in IT/Telco Industry
Preferable from IT/Billing Background
Good communication and negotiation skills
Customer Service Social Media
Responsibilities
- Response to all mentions in XLCare account within the minimum duration response time
- Practice the best conversation and problem solving for customer experience through Social Media\
- Building good engagement with community and Social Media buzzer for campaigning the XL brand.
Requirements
- Candidate must possess at least a Bachelor's Degree, any field.
- At least 3 year(s) of working experience in the related field is required for this position.
- Posses Social Media skills
- Basic Customer Service skills
- Gadget skills
- Good communication skills
- Social Media Networking skills
- Creativity
- Good attitude and personal behavior
For more information, please refer official source from Jobstreet on following link below. To register, please complete your online CV. Only qualified candidates who meet the above requirements will be processed in this recruitment.
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